So how can operators succeed in such a challenging environment?
- Slow your growth: Now, more than ever, is the time to slow growth. And at a minimum, growth needs to be manageable, ensuring you can properly staff and manage your new operations.
- Get back to the basics: This is a concept that Joe Lee, the former Darden executive, constantly preached. Far too often we are looking for the proverbial silver bullet - that gimmick or initiative that will suddenly bring in customers. But it doesn't need to be that complicated - focus on well executed products and invest in your management and hourly staffs. Look at your business as a marathon and not a sprint.
For more information, here is the link to the People Report Article: 2016 Q4 Workforce Index